Automating Member VettingWith Intelligent AI
Transforming a manual application process into an instant, intelligent system for an exclusive automotive membership community, resulting in faster approvals and higher member satisfaction.
Key Achievements
Business Challenges
- Time-consuming manual vetting process for each application
- Delayed responses leading to potential member loss
- Inconsistent evaluation criteria between team members
- Scaling limitations as application volume increased
AI-Powered Automation
- Developed a Lambda function integrated with Wix platform
- Implemented AI evaluation of application criteria
- Created instant acceptance/rejection decision flow
- Integrated with Klaviyo for personalized email journeys
- Automated member permissions and group access
Technical ImplementationThe Architecture Behind the Solution
Serverless Architecture
Built with AWS Lambda functions to provide scalable, on-demand processing power that only runs when needed, reducing costs.
- •Event-driven execution model
- •Automatic scaling with demand
- •Pay-per-execution cost model
AI Decision Engine
Custom decision engine evaluates applications based on pre-defined criteria with weighted scoring algorithms.
- •Natural language processing
- •Pattern recognition in application data
- •Consistent evaluation standards
Platform Integrations
Seamless connections between multiple platforms to create a cohesive workflow ecosystem.
- •Wix data collection and APIs
- •Klaviyo email journey triggers
- •Membership database synchronization
System Flow
Application Submission
User completes the form on the Wix platform
AI Evaluation
Lambda function analyzes application data
Decision & Action
System triggers appropriate workflow based on decision
User Notification
Klaviyo sends personalized email with result
Measurable ResultsTransforming Operations & Growth
Before Automation
- Hours spent manually reviewing each application
- Delayed responses of 24-48 hours
- Membership team distracted from core activities
- Limited capacity to scale with growing interest
After Automation
- Instant application processing 24/7
- Immediate responses to all applicants
- Team focused on strategic growth initiatives
- Unlimited scalability with growing demand
Key Performance Improvements
48+ Hours
Previous response time
Instant
Current response time
100%
Time reduction
Additional Benefits
Data-Driven Insights
Automated tracking of acceptance rates and member demographics provides valuable business intelligence
Improved User Experience
Immediate feedback creates a premium experience aligned with the exclusive brand positioning
Personalized Journeys
Tailored communication flows for approved, waitlisted, and rejected applicants enhance engagement
"The automated vetting system Josh developed has been a game-changer for our membership process. What used to take hours now happens instantly, allowing our team to focus on delivering exceptional experiences for our members rather than screening applications. The system has been flawless since implementation."
— Michael Forte, CEO & Founder at Outlaws & Executives
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